Guest assistance
Available in 50+ languages, with no app download required.
About GuestLumeBuilt by hoteliers,
Built by hoteliers,
for hoteliers.
GuestLume is built for the real, demanding work of helping guests feel understood—whatever language they speak.
Operations experience, not theory
Most guest-communication software is built by software companies that have never run a hotel. GuestLume isn't.
It was founded by a hospitality operations veteran with 15+ years managing independent hotels and resorts across Southeast Asia—the front desks, the late-night phone calls, the language barriers, the guest who's standing at the counter trying to explain something nobody on shift can understand.
That's not a hypothetical problem. It's the daily reality of running a hotel where guests arrive from fifty different countries and your team speaks two or three languages between them. Enterprise hotel brands solve it with dedicated multilingual call centers and seven-figure tech budgets. Independent hotels and boutique properties don't have that luxury—until now.
Why we built this
Designed to survive a fully booked Saturday night.
Every missed request, every guest who gives up and walks to the front desk instead of asking through a bot that doesn't understand them, every upsell opportunity lost because nobody could explain it clearly—these aren't small annoyances. They're lost revenue and lost guest satisfaction, and they compound every single day a property operates without a real solution.
We built GuestLume because we lived this problem from the operations side, not the software side. That's the difference between a product designed to look good in a demo and one designed to support your team when the hotel is at its busiest.
What GuestLume does
Give your hotel the guest experience of a global chain—without the global-chain budget or backend team.
Two-way translation
Guests and staff can hold a real conversation across the language gap.
Connected service
Requests reach the right department without unnecessary calls or confusion.
Services & ordering
Room service, spa, dining, transfers and upgrades can be discovered and requested naturally.
Less friction for guests. Fewer calls, fewer language barriers, and more opportunities for your hotel to deliver.
The company
Built to earn the trust of hotels and their guests.
GuestLume LLC is a company registered in the United States (Wyoming).
30 N Gould St, STE RSheridan, WY 82801
USAhello@guestlume.com
GuestLume is listed on the Cloud Security Alliance's STAR Registry, reflecting our commitment to the security and privacy standards hotels need when handling guest data.
Let's talk
If guest communication is a daily headache, we built this for you.
See how GuestLume could work with your hotel's guests, services and team.