AI Website Assistant
Answer every website visitor in their language, turn questions into commission-free direct bookings and send group and event enquiries to sales.
Explore the Website Assistant →Your hotel, understood in every language
Guests understood.
More direct bookings.
GuestLume gives independent hotels an AI Website Assistant and AI In-Room Assistant - helping guests in their own language while keeping service and revenue opportunities in your hotel.
✓24/7 guest assistance✓8 languages as standard✓Live human handover
Two products, one clear guest experience
Choose where GuestLume helps your hotel.
Start on your website, in every room, or both. Guests always begin with the AI; your team takes over when the situation needs a person.
AI In-Room Assistant
One QR code in every room: guests ask, order and request in their own language; your team receives each request instantly.
Explore the In-Room Assistant →Direct Booking Recovery
Turn website questions into direct bookings.
Guide guests to the right room and their own booking engine, then follow up once - with consent - when they did not book.
Recommend the right room
GuestLume understands the party, recommends a room that fits and sends the guest to the hotel's booking engine.
Recover the conversation
A single friendly follow-up is sent 24 hours later to consented guests who did not book.
See attributed revenue
With booking-engine tracking configured, see bookings, room nights and revenue in the dashboard.
What guests can do
From a question to the next right action.
Ask naturally
Hotel information, direct-booking questions and groups enquiries on the website; requests and orders from the room.
Get immediate help
GuestLume responds in English, Thai, Chinese, Russian, German, French, Spanish or Arabic, with more languages available on request.
Keep the team connected
Route work to the right team, alert the duty manager when a guest is unhappy, and hand over live when needed.
Groups & Events
Give sales a clearer enquiry to act on.
The Website Assistant qualifies wedding, meeting, retreat and group enquiries in the guest's language, then sends a clear summary to your sales team. No rates quoted.
WeddingsMeetingsRetreatsCelebrationsGroup stays
See it with your hotel
See GuestLume on your hotel's website.
Share your hotel website and we'll build a free personalised demo using your information.