Guide the booking
Capture the guest's party details, recommend a suitable room and send them to the right place to book.
AI Website Assistant
Turn website questions into direct bookings.
GuestLume answers every website visitor in their language, guides them to the right room and hands group and event enquiries to your sales team.
Direct Booking Recovery
Help more guests book direct.
When a guest asks about a stay, the assistant explains your hotel's direct-booking perks, recommends a room that fits their party and sends them to your own booking engine. GuestLume never quotes rates: guests see live prices and availability there.
Recover the conversation
With the guest's consent, send one friendly follow-up 24 hours later when they have not booked.
See the revenue
With booking-engine tracking configured, see attributed bookings, room nights and revenue in your dashboard.
No commission from GuestLume. Revenue reporting depends on booking-engine tracking being configured.
Also included
Website help that moves enquiries forward.
- Hotel information answered 24/7 in the guest's language
- Offer cards for dining, Spa and transfers
- Hotel-team handover when needed
- Groups & Events qualification and sales-team summaries
Groups & Events
Give sales a clearer enquiry to act on.
GuestLume qualifies wedding, meeting, retreat and group enquiries in the guest's language, then sends your sales team a clear summary. It never quotes rates, and each hotel chooses which enquiry types it accepts.