Data deletion requests

1. If you are a hotel guest

Hotels use GuestLume to answer the messages you send them. To have your conversation deleted:

1. Email privacy@guestlume.com with the subject line "Data deletion request".
2. Tell us the hotel you contacted, the channel you used (website, in-room chat, Facebook Messenger or Instagram), and the approximate date of your messages. For Messenger or Instagram, include the name or username shown on your account.
3. We will confirm we have received your request within 7 days and delete the conversation, including your messages, your Facebook- or Instagram-scoped ID and your display name, within 30 days. We will tell the hotel concerned, because it is the data controller for its guest conversations.

You can also contact the hotel directly and ask them to make the request to us.

2. If you used Facebook Login to connect a hotel's Page

Hotel staff who connected a Facebook Page or Instagram account can remove GuestLume's access at any time:

• In GuestLume, open Set up → Facebook & Instagram and click Disconnect. This deletes the stored Page access token immediately.
• On Facebook, go to Settings & privacy → Settings → Business integrations, select GuestLume and click Remove.

To delete your GuestLume admin account and its data, email privacy@guestlume.com from the address you sign in with.

3. What we may keep

We may keep limited records where the law requires it, such as invoices and billing records. Anything we keep is restricted to that purpose and deleted when the legal period ends.

4. Contact

See also our Privacy Policy.